Live demo · Customer support
AI Support Assistant
A website assistant that answers from approved FAQs and knows when to hand over.
Runs in your browser with a small search model over the FAQ list and the same hand-off rules we use in client builds. A side panel shows why each reply was chosen.
Playground
Try it yourself.
Synthetic data only — please don't enter real patient, claim or personal details.
Coastline Cleaning Co. assistant
Fictional business · answers from 12 approved FAQs
- Assistant:
Hi! I'm the website assistant for Coastline Cleaning Co., a fictional cleaning business. Ask me about prices, areas, what's included or booking.
Runs in your browser. Please don't type personal details.
Why it answered that way
Ask a question. This panel shows the FAQ it matched, how confident the match was and which rule decided the reply.
Questions asked
0
Sent to a person
0
The rules it follows
- Answers only with approved FAQ text when the match is 34% or higher, and names the FAQ it used.
- Between 18% and 34%, it asks which topic you meant instead of guessing.
- Complaints, refunds, custom quotes and requests for a person always go to a human, with a summary.
- Email addresses, phone and card numbers are not processed.
About this demo
What it does and how it runs.
A customer-support assistant for a fictional cleaning business. It answers only from approved FAQs and shows its source, asks when it isn't sure, offers booking times, and passes complaints, refunds and custom quotes to a person.
- TypeScript
- TF-IDF retrieval
- Guardrail rules
- Calendar
Things to try
- Ask “Are your products safe for my dog?” and open “why?” to see the matched FAQ.
- Try a complaint, like “The cleaner broke a vase”, to see the hand-off.
- Ask something off-topic: it says it doesn't know instead of making something up.
In a live setup (not in this demo)
- Client versions add a language model to phrase replies naturally, still limited to the approved answers, plus a review log of every conversation.
- Booking times come from the business's real calendar, and hand-offs create a ticket or email for the team.
- The FAQ list and hand-off rules are written with each business.
An NTS AI Lab internal demo with a fictional business and FAQ list, built to show how our support assistants behave. It is not client work.
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Want a tool like this for your team?
We build automations like these around your own systems. Tell us what you'd like to automate and we'll reply by email.