For physiotherapy clinics
Patient enquiry automation for physio clinics.
New patients often contact a physio when they are sore and keen to be seen, and many of those enquiries arrive after hours or while the front desk is busy with patients. Missed-Enquiry Recovery replies straight away, asks the questions your team needs, and makes sure the urgent ones are called back first.
A$490setup+A$199/month
Founding offer · first 3 clinics only · 3-month minimum · prices in AUD
Enquiries it handles
Every kind of enquiry gets a reply.
Website forms, emails, missed calls followed by an SMS, and Facebook messages — day or night.
New injuries
Sprains, a back that went at work or a sore knee after the weekend — people want to know how soon they can be seen.
New patients
First-time patients asking about availability, GP referrals or care plans, and private health funds.
Booking changes
Existing patients moving or cancelling appointments, often outside opening hours.
General questions
Parking, prices, whether you treat a particular problem, or which practitioner to see.
How it works
Replied to, flagged, then summarised.
New enquiry
From your website form, email, a missed call or Facebook.
Instant reply
A reply straight away, with a few intake questions agreed with you.
Front desk flagged
Urgent and new-patient enquiries go to the top of the call-back list.
Daily summary
The owner gets a summary of the day’s enquiries.
What gets flagged for a call back
- Emergency wording gets a reply to call 000 and a call-back-now flag
- Urgent injury wording, such as “can’t walk” or “just injured”, is flagged for a call back
- New patients are flagged so they are contacted before they book elsewhere
In the United States and Canada this is usually called physical therapy. It works the same way for physical therapy practices; the reply wording, spelling (inquiry) and insurance questions are set for your practice.
Sam: Hi, I rolled my ankle playing netball tonight and it's swollen. Can someone see me tomorrow?
Hi Sam, Thanks for getting in touch. We're closed right now (Mon–Fri 8 am–6 pm, Sat 8 am–12 pm). We've flagged your message as urgent and will call you first thing when we open. If things get worse, or it becomes an emergency, call 000. To help us prepare, could you reply with: 1. What happened, and when? 2. Can you put weight on it or move it at the moment? 3. What's the best number to call you on in the next hour? Kind regards, Riverbend Physio (fictional) front desk This is an automatic reply. We can't give medical or dental advice by message.
Generated by the live demo’s rules for Riverbend Physio (fictional). Flagged for the front desk: yes (urgent).
Patient details
Careful with patient information.
What the automation handles, and what it deliberately doesn’t.
No clinical advice by message
Every automatic reply says it can’t give medical or dental advice. Emergency wording gets a message to call 000 and an immediate call-back flag.
Only the details your team needs
Intake questions are short and practical — what the problem is, how long, and good times to call. We agree the wording with you and avoid asking for detailed health information by message.
Your accounts, your records
Enquiry records are kept in accounts your clinic owns, such as your email and a spreadsheet, and only your team has access.
No compliance claims
We don’t claim certifications. We’ll show you exactly where enquiry data is stored, so you can check it against the Australian Privacy Principles or your local privacy law.
Founding offer
A$490 setup + A$199 a month.
For the first 3 clinics, with a 3-month minimum. Prices are in Australian dollars. No payment is taken online — we confirm the scope on a 10-minute demo first.
FAQ
Physiotherapy clinics: common questions.
Can’t find what you’re looking for? Send us a question and we’ll get back to you.
Does the automatic reply give treatment advice?
No. Every reply says it can’t give medical advice by message. It thanks the person, asks a few practical intake questions and tells them when the front desk will be in touch. Emergency wording gets a message to call 000.
Can it ask about GP referrals, care plans or health funds?
Yes. The intake questions are agreed with you before go-live, so they can cover referrals, care plans and private health funds, or insurance for practices outside Australia.
Which enquiry channels does it cover?
The demo covers a website form, email, missed calls followed by an SMS, and Facebook messages. We confirm which channels your clinic uses on the 10-minute demo.
More clinic types
Other practice types.
Book a demo
Book a 10-minute demo.
Send a few details and we’ll reply by email to arrange a 10-minute demo. No payment is taken online.
- A 10-minute demo — no obligation
- A walkthrough of the working demo on sample data
- Scope and price confirmed before any work starts
Prefer email?
hello@ntsailab.com