For allied health practices
Patient enquiry automation for allied health practices.
Chiropractic, osteopathy, podiatry, exercise physiology, myotherapy and other allied health practices all share the same problem: enquiries arrive while practitioners are with patients, and the ones left until later are the ones most likely to book elsewhere. Missed-Enquiry Recovery replies immediately and flags what needs a call back.
A$490setup+A$199/month
Founding offer · first 3 clinics only · 3-month minimum · prices in AUD
Enquiries it handles
Every kind of enquiry gets a reply.
Website forms, emails, missed calls followed by an SMS, and Facebook messages — day or night.
Pain or injury
People in pain asking how soon they can be seen, often in the evening or on weekends.
New patients
First appointments, GP referrals and care plans, and private health fund questions.
Booking changes
Rescheduling, cancellations and requests to see the same practitioner.
General questions
What a first session involves, prices, and which practitioner suits their problem.
How it works
Replied to, flagged, then summarised.
New enquiry
From your website form, email, a missed call or Facebook.
Instant reply
A reply straight away, with a few intake questions agreed with you.
Front desk flagged
Urgent and new-patient enquiries go to the top of the call-back list.
Daily summary
The owner gets a summary of the day’s enquiries.
What gets flagged for a call back
- Emergency wording gets a reply to call 000 and a call-back-now flag
- Urgent wording, such as acute pain or a new injury, is flagged for a call back
- New patients are flagged so they are contacted before they book elsewhere
The example below comes from the demo’s physio clinic. For your practice, the reply, intake questions and urgent wording are written for your services, and inquiry spelling or insurance questions can be used outside Australia.
Alex: Hi, my back went this morning lifting boxes and I can barely move. I've never been to you before — do you have anything tomorrow?
Hi Alex, Thanks for getting in touch. We're closed right now (Mon–Fri 8 am–6 pm, Sat 8 am–12 pm). We've flagged your message as urgent and will call you first thing when we open. If things get worse, or it becomes an emergency, call 000. To help us prepare, could you reply with: 1. What happened, and when? 2. Can you put weight on it or move it at the moment? 3. What's the best number to call you on in the next hour? Kind regards, Riverbend Physio (fictional) front desk This is an automatic reply. We can't give medical or dental advice by message.
Generated by the live demo’s rules for Riverbend Physio (fictional). Flagged for the front desk: yes (urgent).
Patient details
Careful with patient information.
What the automation handles, and what it deliberately doesn’t.
No clinical advice by message
Every automatic reply says it can’t give medical or dental advice. Emergency wording gets a message to call 000 and an immediate call-back flag.
Only the details your team needs
Intake questions are short and practical — what the problem is, how long, and good times to call. We agree the wording with you and avoid asking for detailed health information by message.
Your accounts, your records
Enquiry records are kept in accounts your clinic owns, such as your email and a spreadsheet, and only your team has access.
No compliance claims
We don’t claim certifications. We’ll show you exactly where enquiry data is stored, so you can check it against the Australian Privacy Principles or your local privacy law.
Founding offer
A$490 setup + A$199 a month.
For the first 3 clinics, with a 3-month minimum. Prices are in Australian dollars. No payment is taken online — we confirm the scope on a 10-minute demo first.
FAQ
Allied health practices: common questions.
Can’t find what you’re looking for? Send us a question and we’ll get back to you.
Which allied health practices is this suitable for?
Practices where most enquiries are about pain, injury, new appointments and booking changes, such as chiropractic, osteopathy, podiatry, exercise physiology and myotherapy. If your practice is different, we’ll talk it through on the 10-minute demo before anything is agreed.
Can the intake questions be different for each service?
Yes. The questions and urgent wording are agreed with you before go-live, so they can reflect the services you offer.
Does it replace our front desk?
No. It makes sure every enquiry gets a reply and the urgent ones are called back first. Your team still speaks to patients and makes the bookings.
More clinic types
Other practice types.
Book a demo
Book a 10-minute demo.
Send a few details and we’ll reply by email to arrange a 10-minute demo. No payment is taken online.
- A 10-minute demo — no obligation
- A walkthrough of the working demo on sample data
- Scope and price confirmed before any work starts
Prefer email?
hello@ntsailab.com