For dental practices
Patient enquiry automation for dental practices.
A toothache rarely waits for opening hours, and new patients often contact several practices at once. Missed-Enquiry Recovery replies to every enquiry straight away, asks a few practical questions and flags dental pain and new patients so your front desk calls them back first.
A$490setup+A$199/month
Founding offer · first 3 clinics only · 3-month minimum · prices in AUD
Enquiries it handles
Every kind of enquiry gets a reply.
Website forms, emails, missed calls followed by an SMS, and Facebook messages — day or night.
Dental pain
Toothache, a broken or chipped tooth, swelling or bleeding — people want to know if they can be seen today.
New patients
Check-up and clean requests, families new to the area, and questions about health funds or the Child Dental Benefits Schedule.
Booking changes
Moving or cancelling an appointment, or asking to see the same dentist as last time.
General questions
Prices, payment plans, whether you see children, and how to find the practice.
How it works
Replied to, flagged, then summarised.
New enquiry
From your website form, email, a missed call or Facebook.
Instant reply
A reply straight away, with a few intake questions agreed with you.
Front desk flagged
Urgent and new-patient enquiries go to the top of the call-back list.
Daily summary
The owner gets a summary of the day’s enquiries.
What gets flagged for a call back
- Emergency wording, such as difficulty breathing or swallowing, or bleeding that won’t stop, gets a reply to call 000 and a call-back-now flag
- Dental pain wording, such as toothache, a broken tooth or swelling, is flagged for a call back
- New patients are flagged so they are contacted before they book elsewhere
Practices in the United States and Canada can use inquiry spelling and insurance questions instead of health funds; the wording is set for your practice before go-live.
Priya: I've had a throbbing toothache since this afternoon and I can't sleep. I'm a new patient — can you fit me in tomorrow?
Hi Priya, Thanks for getting in touch. We're closed right now (Mon–Fri 8 am–6 pm, Sat 8 am–12 pm). We've flagged your message as urgent and will call you first thing when we open. If things get worse, or it becomes an emergency, call 000. To help us prepare, could you reply with: 1. Where is the pain, and how bad is it from 0 to 10? 2. Is there any swelling in your face or jaw? 3. What's the best number to call you on in the next hour? Kind regards, Harbourview Dental (fictional) front desk This is an automatic reply. We can't give medical or dental advice by message.
Generated by the live demo’s rules for Harbourview Dental (fictional). Flagged for the front desk: yes (urgent).
Patient details
Careful with patient information.
What the automation handles, and what it deliberately doesn’t.
No clinical advice by message
Every automatic reply says it can’t give medical or dental advice. Emergency wording gets a message to call 000 and an immediate call-back flag.
Only the details your team needs
Intake questions are short and practical — what the problem is, how long, and good times to call. We agree the wording with you and avoid asking for detailed health information by message.
Your accounts, your records
Enquiry records are kept in accounts your clinic owns, such as your email and a spreadsheet, and only your team has access.
No compliance claims
We don’t claim certifications. We’ll show you exactly where enquiry data is stored, so you can check it against the Australian Privacy Principles or your local privacy law.
Founding offer
A$490 setup + A$199 a month.
For the first 3 clinics, with a 3-month minimum. Prices are in Australian dollars. No payment is taken online — we confirm the scope on a 10-minute demo first.
FAQ
Dental practices: common questions.
Can’t find what you’re looking for? Send us a question and we’ll get back to you.
What happens with dental emergencies after hours?
The automatic reply never tries to triage. Emergency wording gets a message to call 000 or go to an emergency department, and the front desk is flagged to call back as soon as the practice opens.
Can it ask about health funds or the Child Dental Benefits Schedule?
Yes. The intake questions are agreed with you before go-live. The demo practice asks whether the person has a private health fund or a Child Dental Benefits Schedule voucher.
Does it book appointments into our practice software?
The founding offer replies, flags and summarises; your front desk still makes the booking. Connecting to practice software is scoped and quoted separately if it’s possible for your system.
More clinic types
Other practice types.
Book a demo
Book a 10-minute demo.
Send a few details and we’ll reply by email to arrange a 10-minute demo. No payment is taken online.
- A 10-minute demo — no obligation
- A walkthrough of the working demo on sample data
- Scope and price confirmed before any work starts
Prefer email?
hello@ntsailab.com